How much does a cleaning cost?+
We use Flat Rate Pricing based on the size of your home and the type of clean. You see the exact price before booking. There are no hidden fees and no hourly billing.
What's the difference between a standard clean and a deep clean?+
Standard Cleaning is routine upkeep for a home already in good condition. Deep Cleaning is a more thorough reset for first visits, homes not professionally cleaned in over a month, or the start of recurring service.
What's included in a clean?+
Each service follows a detailed room-by-room list. Visit our Checklists page to compare every included item and optional add on.
What is your service area?+
We serve Toronto, including Old Toronto, East York, and North York, plus Etobicoke, Thornhill, and Mississauga.
How do I book my first appointment?+
Book online in about 60 seconds, or call us. You will choose your service and see the exact price before confirming.
Do I need to be home during the clean?+
We would prefer you to be home for the first clean so we can do a walk through together and note anything important. For subsequent cleans, secure access works. Please make sure access details are accurate, as a lockout counts as a same-day cancellation.
Do you bring your own supplies?+
We bring all cleaning supplies and equipment needed for your service. The only exception is a mop, which we ask to use from your home for hygiene reasons and to avoid transporting used or damp mops between customers.
Do you offer eco-friendly products?+
Yes. Eco-friendly products are available on request. Let us know when you book.
Are you pet-friendly?+
Yes. We are pet-friendly. Please share any helpful care or access notes when you book.
Will I have the same cleaner each time?+
Recurring clients have the same cleaner whenever possible.
Are you insured?+
Yes. The business carries liability insurance.
How do I pay?+
We are cash-free. At the time of booking, your card details are securely saved with our payment processor. Your card is pre-authorized 48 hours before the clean and charged on the day of the clean.
Is my billing information kept safe and secure?+
Payment details are handled through the secure booking and payment system. Zen Cleans does not handle cash at the visit.
Do I get a discount for recurring service?+
A recurring discount is available for weekly, biweekly, or monthly service. Recurring service is month to month, with no contract.
What is your cancellation and reschedule policy?+
Changes are free up to 48 hours before the clean. Within 48 hours, the fee is 50% of the booking. Same-day changes are 100%. A lockout counts as same day. The fee protects the cleaner's reserved time.
Can you create a custom package for my home?+
Yes. If your needs fall outside our three services, call or message us about a custom package.
What services do you NOT do?+
Deep Cleaning does not include carpet shampooing or steam cleaning, wall washing (spot only), heavy debris or garbage haul away, garage, yard, or patio cleaning, or biohazards, pest, or mold remediation.
What is The Zen Promise?+
If something was missed, tell us within 48 hours of the clean and include photos. We will come back and re-clean those areas free.